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Reply
Visitor
Posts: 1
Registered: ‎11-12-2011
My Device: Blackberry Torch 9800
My Carrier: O2

Email's not working

When my contract changed I changed from a blackberry curve to a blackberry torch 9800 and now my emails won't work on it. It has been set up and saved as when I got into set up and email accounts it shows my email address and asks for the password to activate the account on my phone. But when I put the password in the next screen brings up 'Sorry, unable to continue your session. Please log in again.' But it says this everytime. What can I do to set up or activate my emails?

Highlighted
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Email's not working

Hi and Welcome to the Community!

Contact your mobile network provider -- they control your BIS account. It sounds like your BIS account has not properly migrated from your old BB to your new one.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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