05-20-2013 03:27 AM
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!
05-20-2013 11:14 AM - edited 05-20-2013 11:15 AM
Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.