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Contributor
Posts: 22
Registered: ‎12-07-2011
My Device: blackberry 9780
My Carrier: vodafone

Email set up on a Blackberry 9780

I'm having trouble when it comes to setting up email all it asks me for is a username not an email address, I was told by my phone network it was the same username as I use for my app world but that's wrong, I tried to use some of my email address and that didn't work I'd really appreciate aomeones help asap, thanks x
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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Email set up on a Blackberry 9780

Hello karisuk1,

 

If you a using device software 6.0 or lower you'll need to contact your service provider again and they can check your BlackBerry® Internet service user name on your account.

 

If you are using a BlackBerry® 7 device it would be requesting the BlackBerry® ID that was first used when you set up your BlackBerry® smartphone. You can locate your BlackBerry® ID under Options, Device, BlackBerry ID.

 

Thank you.

-HB

 

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