03-23-2012 09:36 PM
03-27-2012 12:19 PM
If you a using device software 6.0 or lower you'll need to contact your service provider again and they can check your BlackBerry® Internet service user name on your account.
If you are using a BlackBerry® 7 device it would be requesting the BlackBerry® ID that was first used when you set up your BlackBerry® smartphone. You can locate your BlackBerry® ID under Options, Device, BlackBerry ID.