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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-28-2013
My Device: 9700
My Carrier: at&t

Email settings on Blackberry 9700

I was recently travelling and for the first time forced by gmail every time I moved towns to prove that I wasn't a false user. one of teh results of this was that eventually gmail stopped being sent to my blackberry - this didn't happen with other business email addresses I have through godaddy. 

However another complication is that for some reason I cannot get the email account folder in the Setup menu to open in order to restore the gmail service. - This happened once before and the emails had to be reset by blackberry. (I am using blackberry OS 6) I can't find out how to restore this function: should I reload the os6 or move back to 5 - I don't know what to do about this. Or who at Blackberry can help me. 

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Email settings on Blackberry 9700

I would recommend calling AT&T for resolution. They may need to reset your BIS account/password.

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