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New Contributor
Posts: 2
Registered: ‎05-09-2011
My Device: Bold 9700
My Carrier: Safaricom

Email setup fail



I have the Bold 2, 9700. I had my email account all set up and was working fine until I had to upgrade my sim card a few days ago. My email setup disappeared and now everytime I try and re set it up by going to setup > set up wizard > email set up> i get teh following message " your device had a problem connecting to the server." and everytime I retry I get tehs ame message.


Eevrything else on the phoen works fine and am not having any other issues. I have also tried to reboot several times.


Any help appreciated!

Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email setup fail

Please do this, turn off any WiFi connection first.

Then, look at your Manage Connections screen on the device... then to Services Status.

What is the BlackBerry Internet Service Connection: ?


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New Contributor
Posts: 2
Registered: ‎05-09-2011
My Device: Bold 9700
My Carrier: Safaricom

Re: Email setup fail

Hi, I have turned off the wifi. Checked the service status. It is on Mobile Network.