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New Contributor
Posts: 2
Registered: ‎03-12-2009
My Device: Not Specified

Email setup from my Blackberry Curve

I went to add an email address on my Blackberry through the Setup Wizard and then to email setup.  Within email setup, there should be 2 options (according to the users manual)

1) I want to add, change, or delete an email account

2) I want to use a work email account with a Blackberry Enterprise Server


My problem is that I only have one option and it is the second one listed above.  Why do I only have one and how can I get the other one back?

Forums Veteran I
Posts: 2,091
Registered: ‎03-11-2009
My Device: Z30
My Carrier: Telus

Re: Email setup from my Blackberry Curve

who is your carrier?


Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Email setup from my Blackberry Curve

Did you subscribe for BlackBerry data plan from your carrier? For using BlackBerry device's features you need to to have separate data plan which is different from your internet plan.

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 2
Registered: ‎03-12-2009
My Device: Not Specified

Re: Email setup from my Blackberry Curve

My carrier is Nextel and I purchased the full data package with my plan.
Regular Contributor
Posts: 82
Registered: ‎02-14-2009
My Device: Bold 9700

Re: Email setup from my Blackberry Curve

If you have had it for less than 24 hrs....give it some time, quite often it takes time for all of the functions to work on a new phone and plan.
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Email setup from my Blackberry Curve

Try registering the device again, go to menu, options, advanced options host routing table, press menu again and register now.

After this reset the device taking out the battery for 30 seconds.


if is not working call your carrier and ask why your pin number is not running over the Blackberry network.

If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Member
Posts: 1
Registered: ‎08-05-2010
My Device: Not Specified

Re: Email setup from my Blackberry Curve

Did any of these suggestions work for you?  I am having the same problem and it is driving me nuts.

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Email setup from my Blackberry Curve


bsohan wrote:

Did any of these suggestions work for you?  I am having the same problem and it is driving me nuts.

Hi and Welcome to the Forums!


To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Email setup from my Blackberry Curve

Try going to http://nextel.blackberry.com/ and registering there. once you setup your email account (after registering). you can also click 'help' and send yourself your servicebooks.

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