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New Contributor
Posts: 4
Registered: ‎11-21-2008
My Device: Not Specified

Email setup option

When I want to select an email setup option, why i only have one option stated: I want to use a work email account with a BlackBerry Enterprise server.(Under BB Enterprise Server Option).

 

When I go through the start up guide stated should be have others option to choose, but I have only one stated as above. I dont have other option like "I want to create or add an email address" under BB internet service option.

 

Please explain and how I can use to send and received email?

 

Thanks in advance.

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Email setup option

wich is your carrier and where?, you have a BIS correct?

The other option to activate the mail is : go to your carrier's web page, log in on your account, go to setup blackberry mail, made the setup, and after few seconds you have the mail activate on your blackberry.

Answer the questions i asked please.

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Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email setup option

You need to subscribe to a BlackBerry Data Plan from your carrier, then you will get the "personal email setup" icon you need.
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New Contributor
Posts: 4
Registered: ‎11-21-2008
My Device: Not Specified

Re: Email setup option

My Bold is little complicated, my device was send through RIM at Canada, but I'm located at Malaysia. So maybe the application is different, this is what i thought. By the way, what is BIS stand for? Sorry if i ask this question, i really dont know.

 

What is the solution for me to setup my email?

 

Thanks in advance.

 

 

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Email setup option

But if you dont have a Blackberry data plan with your carrier, you cant.
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If your issue has been solved, please mark the post was solved.
New Contributor
Posts: 4
Registered: ‎11-21-2008
My Device: Not Specified

Re: Email setup option

What do you mean by Carrier here?

 

 

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Email setup option

The Carrier is the company that bring to you the service in your cellular, for example in Usa they are Tmobile, ATT, Sprint, Verizon.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email setup option

Your carrier is the wireless provider who provides the SIM card you have in the device.

 

Such as: http://www.blackberry.com/ap/products/blackberry/emailsetup.shtml

 

Read down the page to Malaysia.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 4
Registered: ‎11-21-2008
My Device: Not Specified

Re: Email setup option

Thanks, now i understand. Is the service provider, i will go to check with Maxis (Malaysia).

 

Hope can solve this.

 

Thanks again.