Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-24-2012
My Device: Torch
My Carrier: AT&T

Email setup password problem

I am trying to set up a new email address but I am running into problems with my password for existing users. It is not taking my password, and when I select 'forgot password' and enter my username, it give me an error that says 'your device encountered a problem with this application's server. Select OK and repeat the action to try again.' The problem is that I have repeated the action REPEATEDLY with no success. Any ideas?
Posts: 95,815
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email setup password problem

Please try this, using your BlackBerry browser...

Go to mobile.blackberry.com

Scroll down to Communication and then to Email.

Choose the appropriate email set up options.

Does this work for you?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎03-10-2010
My Device: 8530
My Carrier: sprint

Re: Email setup password problem

nope you must have an old page there are no such settings on the blackberry webpage

Hall of Famer III
Posts: 58,793
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Email setup password problem

notqytryt wrote:

nope you must have an old page there are no such settings on the blackberry webpage

Yup...RIM changes things from time to time, but there's no effective way to go back and edit old posts...try this link, from the BB Browser:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................