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Posts: 3
Registered: ‎02-13-2012
My Device: Bold 9780
My Carrier: 447854177898

Email setup

Please bare with me because this may end up a bit long winded.

 

A few weeks ago i changed my gmail password (which is linked to my phone) Ever sine then i havent been able to access my emails on my phone, even when i went into setup and tried to change it it just said 'setup failed'

 

Today i got a replacement handset because i broke my old ones screen. Has happened before and normally setup hasnt been an issue, however this time it still wont let me setup my email which is what has my bbm contact list backed up on it as well.

 

I am also noticing it just says 'EDGE' by my signal bar and there is no blackberry logo, i dont understand what has gone wrong

 

please help

 

Dan

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email setup

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
    • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
    • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...it is possible that they have not yet fully shifted your services from your old BB to this replacement.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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