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Posts: 1
Registered: ‎08-25-2012
My Device: Blackberry Curve 9320
My Carrier: T-Mobile

Email suddenly not working - cannot even access set-up to delete and re-enter account



I am in the UK, and recently went to Jersey from the mainland, and was able to access my email through roaming and/or my friend's home wi-fi, and have not had a problem before.

Halfway through the trip, my email suddenly stopped working. Whenever I try to access my email through Set Up, I am met with the messages:-


"Checking for updates" then

"Connecting to email settings" then

"Your device had a problem connecting to the server"


So, I cannot even delete the account, and reinstall it, as I can't get into the email section at all, either in set up, options or applications. I have no problem accessing my browser, but I really need the convenience of instant email instead of having to go through Outlook all the time.


Does anyone know what's causing this? Everything else is working fine - social feeds, internet, FB and Twitter apps, no problem, it's just email.


It's not a connection or allowance issue, as much of the time I'm using my parents' or friends home wi-fi. It's a device issue, but can't find any way of fixing it?


T-Mobile PAYG

Blackberry Curve 9320

Email: Outlook


Thanks in advance!



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email suddenly not working - cannot even access set-up to delete and re-enter account

Hi sarahdeane,


Welcome to the Support Community!

Sorry to hear you're having an issue with Email Setup. Could you please private message me your PIN for further investigation?





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