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BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎04-17-2012
My Device: Tablet
My Carrier: Shaw

Email - unable to open

Just downloaded update to playbook os.  Unable to open email files - get following message

Unable to open a PIM session??? Had no problem prior - have 3 different email accounts - hotmail, Gmail, and my carrier.  Was no problem??

New Member
Posts: 1
Registered: ‎04-20-2012
My Device: Playbook
My Carrier: Sky

Re: Email - unable to open

I am also experiencing this problem since downloading the new software upgrade,

Very frustrating, I hope this is rectified soon,


New Member
Posts: 1
Registered: ‎05-07-2012
My Device: Playbook 16GB
My Carrier: None

Re: Email - unable to open

I called BB tech support. They recommended I delete all my accounts in the native e-mail app. After I have done that, I rebooted my Playbook, added back the accounts and everything worked fine. Unfortonately, yesterday I had the same error message again: "Unable to open a PIM session". When will there be a permanent fix? I'm tired of continually de- and re-installing the e-mail app.