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New Contributor
Posts: 3
Registered: ‎12-10-2012
My Device: Blackberry Bold 9700
My Carrier: X

Email useless and maps disappeared after updating software

After I downloaded the latest update for my blackberry my email preferences just simply won't pop up, never mind reconciling.. and my maps application just plain disappeared. 

What can i do?? 

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email useless and maps disappeared after updating software

Hi jenlee90,


Welcome to the Support Community!

Can you please provide more information on the issue you are having with Email Preferences? Are you unable to open the Email Preferences Menu under Messages > Options or are you having an issue with Email Reconciliation?


In regards to your missing BlackBerry Maps application, can you please verify that the icon isn't hidden by pressing the Menu key from the Home Screen and choosing Show All? Please be sure to check in all your folders as well, in case the icon was moved. If the icon wasn't hidden, you should be able to reinstall the application using the BlackBerry Desktop Software. This KB article provides the steps: "How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software" http://bbry.lv/N4Pm1K





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