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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎08-15-2010
My Device: Torch 9800
My Carrier: ATT

Email will not convert from bold 9000

My Email account did not come up on the screen to be changed to my new phone. it will not let me set up any new Email accounts. just asks for username and password. put them in and tells me not correct. Does anyone have any suggestions on how to fix?

Guru II
Posts: 22,035
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Email will not convert from bold 9000

Did you use the switch device wizard included in Desktop Manager?  Also, you'll need to know your username and password for BIS.  If you forgot them, call your carrier to get them reset.

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