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New Contributor
Posts: 4
Registered: ‎10-23-2013
My Device: Curve 9320 7.1
My Carrier: O2
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Email wizard says "no accounts activated". How do I activate?

[ Edited ]

I have just received my first Blackberry via amazon, and connected to my carrier O2 using the sim from my previous phone (PAYG), and my ISP BT Broadband on my home wi-fi.  When I try to send an email I get "No message services configured..."  when I click through to the set-up wizard it leads me to a screen that says "No accounts activated", and offers to set up an enterprise account, which doesn't work.  I have also tried KB00510 "options" - "device" - "advanced systems settings" - "host routing table" which gives "no entries".  I've tried a reboot by removing the battery when switched on, to no avail.  BT Broadband say it is nothing to do with them.  I am able to connect to websites.  Can you please help?

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email wizard says "no accounts activated". How do I activate?

Hi and Welcome to the Community!

Given what you describe, you likely do not have the required data plan added to your old SIM. A generic data plan does not activate email nor any other BB-proprietary services. You must upgrade your plan to a level that includes the services you desire. You should talk to O2 about all of that.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎10-23-2013
My Device: Curve 9320 7.1
My Carrier: O2

Re: Email wizard says "no accounts activated". How do I activate?

Thanks, I can see the sense in that.  I live some distance from the shops, but may be able to call in at an O2 shop tomorrow, so I'll see what they can offer, and report back.

 

Cheers,

 

Haggis.

New Contributor
Posts: 4
Registered: ‎10-23-2013
My Device: Curve 9320 7.1
My Carrier: O2

Re: Email wizard says "no accounts activated". How do I activate?

Thanks!  I followed your advice and got a new SIM, and everything is now working.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Email wizard says "no accounts activated". How do I activate?

You are most welcome. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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