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New Member
Posts: 1
Registered: ‎02-19-2013
My Device: Curve 9300
My Carrier: 02


Is it possibe for me to change the email account linked to my phone (a hotmail one). My email address got hacked and now i cant use it but i would like to get emails from my new address to my phone. If it is possible how do you do it? 

Thanks Smiley Happy

Hall of Famer III
Posts: 57,649
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Email

[ Edited ]

Hi and Welcome to the Community!


Well, that depends on exactly what you are referring to...


If you mean your BB ID, then see this:

  • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone


If, on the other hand, you mean your BIS credentials (not your stored, inside of BIS, email credentials...your credentials for BIS itself), then contact your mobile service provider as they manage your BIS account for you.


On the third (3???) hand, if you mean your email credentials that are stored within BIS (which is what provides normal email handling with the BB), then see this to remove the account:

  • KB04620 How to delete an email account integrated with BlackBerry Internet Service

And one of these, depending on the type of account you are talking about, to add the account:

  • KB04478 Integrate POP accounts with the BlackBerry Internet Service
  • KB03133 How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphone
  • KB10154 How to integrate a POP or IMAP email account through advanced integration


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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