08-18-2013 06:54 PM
08-18-2013 06:59 PM
Hi and Welcome to the Community!
Please treat this as a sell/buy transaction, and ensure that ALL steps in this KB are properly completed:
He may need to talk to his carrier to release the BB PIN from his BIS account. And I suspect that the type of WIPE you are doing may not be the proper type, for that should not result.
Good luck and let us know!
08-18-2013 07:41 PM
08-19-2013 09:10 AM
Tried all this and did all the all the security wipes possible but it's still not working. I am currently no longer receiving his emails
Ok...that's good, then you must have been able to properly remove his account. Did he, as that KB instructs, ring up his service provider to ensure that the BB PIN is released from their BIS system?
but I still can't set up mine.
With that as your complete symptom description, it is rather difficult to provide you with anything on point to your issue (since, from just that, we really cannot know your issue). So we guess...probably incorrectly, but that is our only choice given that limited information.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Please be very specific about your results from this...for example, a results of "it didn't work" basically will tell me nothing useful.
Is there a phone # for a technician help desk anywhere? Can't seem to be able to find one. This is really frustrating.
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
08-19-2013 07:49 PM
08-20-2013 07:27 AM
My problem is that when I try to open the icon for email settings it will not even open. It's like it's locked up so all this said, I can't change any settings or try to reset the email account.
Ahhh....new information is always very helpful indeed! That may well indicate an issue with the software on the device, in which case (since you have already performed a WIPE) I recommend you conduct an OS reload.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
After the process completes, return to the prior instructions and re-do the 3 steps (HRT, Service Books, Reboot).
Just tried the last step you sent me, but once again I get stuck when it gets to the point of setting up the email account as I can't go in.
Hmmm..."last step"...hmmm...sorry, but I cannot determine, from all that I've sent you, exactly what that means. Based on what I've sent, that could be the reboot...but the result you indicate doesn't correlate, so I can't be sure at all unless you are more detailed...