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12-17-2013 07:45 PM
On my torch I have two addresses. One works fine while I receive no messages on my other although I do receive the messages OK on my computer. I cannot edit or delete this mail address. When I try it the response is "Unable to open setup application. Contact your wireless service provider. " Virgin does not seem able to help and my email provider which is lightspeed.ca also has no suggestions. Any ideas would be helpful. in particular is it my email provider lightspeed, wireless provider Virgin or Blackberry's responsibily to best able to solve this.
12-17-2013 11:26 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you contact your mobile service provider for formal support...for this issue, they are 100% responsible, including formally escalating you up to BlackBerry if such is required.
12-27-2013 03:02 AM
12-27-2013 10:14 AM