02-22-2013 12:02 PM
When I delete emails off of my outlook account, for some reason the Torch or server thinks it is a new email. So when an actual new email comes into my email account, I also receive about 10 emails that I just deleted off my computer.
I have been on the phone with my service provider 5x and on the phone with RIM for 1.5. They have done everything you can think of, software update, system wipe, removal of hotmail address and readding, changing setting, you name it, it has been done.
I thought the issue was resolved but againt today I was deleting emails off my laptop & once a new email comes into my email. My blackberry again picks up the new email but also considers the ones I just deleted as new as well and they all pile into my inbox on my blackberry (not my computer)
02-22-2013 12:36 PM
02-22-2013 01:36 PM
When I am on my laptop, I started to manually delete older emails from my hotmail account. These emails no longer exist on my hotmail once they are deleted.
BUT what happens is that my BB thinks those emails are new, so when an actual new email comes into my hotmail account, the "deleted emails" attach to the new ones. Even though they do not exist on my hotmail account any longer...
02-22-2013 01:46 PM
02-22-2013 02:05 PM
I go to the internet hotmail webmail and open my emails from the hotmail webpage. I
I delete them off the hotmail account & they are no longer there but the BB thinks the emails that I deleted are new.
02-22-2013 02:22 PM
OK...thank you...that helps...so ALL of your interactions with Hotmail are via their webmail interface, and NO use of the Outlook client is involved. Thank you.
OK...so let me lay out again the sequence...tell me if I've got it:
And this holds true if you delete one or multiple items in step 2...in step 4, all that you've recently deleted return to your BB (only your BB) as new items. Is all of that correct?
If so, the items in this KB might be useful:
They might not be, but you never know.
Can you also check, via your Hotmail webmail interface, if these items are in it's "Trash" bin? And, when you empty that trash bin, do the items that were in the Trash stop returning to the BB? It may be that the Trash bin items are, for some reason, being interpreted as "new"...
Thanks and let us know!