08-07-2009 04:07 PM
I hope to be able to resolve an issue we have been experiencing for the past couple of months. It is only happening to one of many users with similar configurations. All users are on the latest Blackberry Desktop versions, I believe 5.0, the Outlook 2007 is an Exchange 2003 Client on a Windows XP workstation. All versions have the latest service packs installed.
The affected person went and bought one of these new touch screen Blackberry devices, with Verizon. I don't recall this happening with his previous device.
All Reconcile options are turned off, auto-archive options, etc. Emails should remain unchanged in Outlook, not opened, not viewed, not deleted, not anything, copies forwarded to the Black Berry Device.
He will open his outlook client on his PC and find all but one or two days of emails in his inbox, all else hard deleted. When we try to recover they go into the inbox, then immediately get hard deleted again.
What BB Settings can I check to ensure that hard delete functions in Outlook cannot take place???
08-10-2009 12:06 AM
OK, just a few questions ot get us started:
Is the user on a BES or BIS service plan?
What service books do you have in Options - Advanced Aoptions - Service Books, that end with CMIME?
Thanks in advance.
08-10-2009 08:07 AM
Hello, Thanks for the response.
I had him configured on the Verizon BB site for BIS, then changed him to BES, then changed him back to BIS. The reconcile function was not checked in either configuration. All other settings are default, not sure what you mean by Service Books and CMIME?