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New Contributor
Posts: 2
Registered: ‎09-20-2013
My Device: Bold 9900
My Carrier: Rogers
Accepted Solution

Emails, PINs, text messages disappearing from device

Hi,

 

Emails, PINs, text messages keep disappearing from Bold 9900. Device is connected to a BES server. Device was replaced and account recreated on the server but still happening. Any idea why and how to fix the issue?

 

Thx

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Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Emails, PINs, text messages disappearing from device

Hi and Welcome to the Community!

 

Since you are on BES, you really should work with your BES admin...they have control over many things, and it's possible they are enforcing some expiration that you are not aware of.

 

Otherwise, here are some guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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