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New Member
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Emails Read/ Unread

Hi Guys,

 

I have recently purchased a Bold and I am sync through a BES server. All is working ok but one small issue I have is that when I read an email in Outlook and its marked as read then after I sync the device the email is still showing as unread on my device.

 

This is driving me nuts, any help would be much appreciated.

 

Thanks

 

New Contributor
Posts: 6
Registered: ‎03-25-2009
My Device: Not Specified

Re: Emails Read/ Unread

One of our users just had this issue.  I was advised to do the following - if you have more than one email on your device you will need to do it for each:

When you are in the mailbox, click the trackball and mark all previous as open or read.  This is the only solution I have found so far and it seems to be a reoccuring issue - you may have to do it again down the road.

New Member
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Re: Emails Read/ Unread

Thanks CWilson but this kind of defaeats the purpose of syncing the device. When there are unread mails in my Outlook inbox and I sync the device then I want a complete replication of my Outlook inbox to be transferred.
New Member
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Re: Emails Read/ Unread

Bump

 

Hi guys, any more with any other suggestions?

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Emails Read/ Unread

Are you using Outlook 2003 or 2007? If so can you see if you have cached exchange mode turned on? If so turn it off and test sending yourself a message a nd mark it unread, and see if it reconciles properly. If it does turn cached exchange mode back on and try it again.
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New Member
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Re: Emails Read/ Unread

Thanks for the advice jmrmb80. Ill give it a go and let you know later.