10-19-2012 05:47 AM
I have a 9360 and i have a problem that keeps happening. When i scrol down through emails the body of the message disappears and the screen changes to a check pattern. if I scroll backup the text reappears. This only seems to happen on emails - not in a browser or any other app where I scroll through content. It seemd to fix when i remove the battery and restart the device but a few days later it does it again. Can anyone help ? Thanks.
10-19-2012 06:08 AM
Welcome to BlackBerry Support Community Forums.
Clear Your device Browsing Data for that open your Browser > press the Menu key > scroll down to Clear browsing data ( mark those field ) then clear now.after that perform a battery pull restart like this device POWERED ON remove the battery wait then re-insert it back let the device take a long reboot.
Clearing our device browsing data is required after a continuous long and regular browsing session, as our devices leaks memory in a long run and a battery pull is able to recover that memory and fixes all glitches and sluggishness within our device.So whenever you have a problem just do a Battery Pull Restart.
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