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Visitor
Posts: 1
Registered: ‎10-19-2012
My Device: Curve 9360
My Carrier: Arrow

Emails corrupt when scrolling down

Hi,

 

I have a 9360 and i have a problem that keeps happening.  When i scrol down through emails the body of the message disappears and the screen changes to a check pattern.  if I scroll backup the text reappears.  This only seems to happen on emails - not in a browser or any other app where I scroll through content.  It seemd to fix when i remove the battery and restart the device but a few days later it does it again.  Can anyone help ?  Thanks.

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Emails corrupt when scrolling down

Hello mshattock

 

 

Welcome to BlackBerry Support Community Forums.

 

 

Clear Your device Browsing Data for that open your Browser > press the Menu key > scroll down to Clear browsing data ( mark those field ) then clear now.after that perform a battery pull restart like this device POWERED ON remove the battery wait then re-insert it back let the device take a long reboot.

 

Clearing our device browsing data is required after a continuous long and regular browsing session, as our devices leaks memory in a long run and a battery pull is able to recover that memory and fixes all glitches and sluggishness within our device.So whenever you have a problem just do a Battery Pull Restart.

 

 

Prince

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