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New Contributor
Posts: 5
Registered: ‎06-22-2008
My Device: Not Specified

Emails disappearing and losing phone log - lots of hourglasses

Hello.   I am having trouble in the last few days of my received emails disappearing after a few hours on my phone and also have lost my call log twice.   my text messages are still there both received and sent, as well as my sent emails, but my received emails are disappearing.   I am also getting my hourglass alot...at times i have to take the battery out to get it to just clear.  

 

my free memory is at 12,433,839 with total of 55,443,456.

 

i have tried some of the suggestions on some of the forum messages when i was searching for a solution....still not helping.  

 

is this a memory issue?  

 

i did the alt lglg thing and cleared the event log, too...didn't help.   i don't use facebook - yet...and don't use yahoo (both i read were possible issues).   i use my phone for work mainly to get my emails as i am a commercial insurance agent and out of the office a lot....but can't rely on this now.  

 

phone is about 1 year old.

 

thanks, Michelle

 

suggestions?  

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Emails disappearing and losing phone log - lots of hourglasses

hello,

so your issue concerns only the phone log and nothing else (no mail, no SMS, no calendar event).

=> I think it is not related to a memory issue. You still have more than 10 000 000 free.


You can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Left Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works better.



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New Contributor
Posts: 5
Registered: ‎06-22-2008
My Device: Not Specified

Re: Emails disappearing and losing phone log - lots of hourglasses

Hi..i did the soft boot just now and will see if that affects my emails that are in there.   I've tried the hard boot a number of times.

 

this is both my received email(several times a day now) and my call logs(just twice).

 

any other thoughts?