Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Emails don't auto delete

Just got my first BB.  Outlook emails received on, or sent from, my Windows Laptop appear, as expected, on my BB, usually within 20 seconds. 

Also, if I delete a read or sent email on my BB, they are automatically removed from my PC, again wihtin 20 seconds or so.

However,if I delete a received, or sent, email from my Laptop, they do not get automatically deleted from my BB, leaving me with loads of emails on my BB which I have already read and filed on my PC.

Can anyone help?

 

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Emails don't auto delete

What email service are you using? Exchange, Yahoo, Hotmail, Google, your local ISPs via POP/IMAP? 

 

Each deals with the reconciliation of emails differently. You can find an overview of how each is treated by BIS here - KB95133

New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Re: Emails don't auto delete

Not sure, I assume it's exchange.  Its my employers system and the BB is provided by them.  

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Emails don't auto delete

Then I would contact your IT Desk as you are more than likely on a BES server - they will be able to assist you. 

Highlighted
New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Re: Emails don't auto delete

Thanks, I have tried the IT helpdesk, but they seem unable to help.