11-01-2013 10:50 PM
I'm no longer receiving on my 9700 Bold my Yahoo emails. My gmail emails got 'stuck' for about 5 hours yesterday. After turning off my devise and turning it back on, they came in. But for 2 days now I can't get Yahoo emails to show up.
Any tips on what to do? I've thought about deleting my Yahoo email account and reinstalling it. Trouble is I can't find instructions on how to REMOVE an account.
Appreciate all tips on the above.
11-02-2013 01:46 PM
Turning the device off and back on doesn't really do much. Try a hard reset. That is, with the power on, remove the battery for 30 seconds, then test. Make sure you have a steady strong signal when you do it.
It the hard reset doesn't work, open the email setup app and resend service books. Wait until you receive the notification, then check the Yahoo email again.
To delete the email account from the device, use the email setup app. I don't remember the steps. You may have to click on the email account to edit and then select delete or remove from the menu. You will figure it out. After you delete the account, do a hard reset before adding it back.
11-03-2013 03:03 PM
Thanks for the tip. I tried the hard reset - no change. The problem with trying to delete the account is that under 'settings' , 'set up wizard', there's only an option to 'eadd an email address' - nothing to delete it. I've looked and looked and can't find any 'remove' options.
11-03-2013 03:48 PM
See if these instructions work.
Delete an email account
To delete an email account, follow these steps:
I thought email accounts were deleted in the setup app on the 9700 but can't trust my memory.
11-03-2013 06:15 PM
Thanks. I wonder if that's for a different Bberry. Mine is a Bold 9700 and when I go to Messages, Menu, Options, all that comes up are 'home screen preferences.' And I can choose different themes - ie no email account management.
The only way it seems I can 'manage email' is as follows. When I'm viewing messages, I go to Menu, go to Options then click on Inbox settings then I can click or unclick the 2 email accounts I have set up. The yahoo one was checked. I unchecked it to see if anything changed. Then rechecked it. Still no Yahoo emails downloading to my device.
Anything else you can think of??!!
11-03-2013 06:34 PM