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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎05-11-2012
My Device: bold 9700 and playbook?
My Carrier: giffgaff
Accepted Solution

Emails have suddenly stopped working

when I try to get info from phone through advanced settings it says connecting to email settings ( these worked fine until this morning ) It says 'your device had a problem connecting to the server' retrying does not make any difference.

Anyone help.

I have the latest software ( checked ) Wifi, is working and so is texting?



Posts: 94,747
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails have suddenly stopped working

Please try this FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

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New Contributor
Posts: 3
Registered: ‎09-15-2010
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Emails have suddenly stopped working

Had the same problem and discovered it was because I had taken an upgrade phone (non-blackberry) but decided to continue using the Blackberry.  When I took delivery of the new phone I was switched to the new contract, which didn't include Blackberry services obviously.
A quick call to T-Mobile and the Blackberry services were switched back on again for my number and all was sorted and working again within an hour or two.