10-02-2012 08:06 AM
when I try to get info from phone through advanced settings it says connecting to email settings ( these worked fine until this morning ) It says 'your device had a problem connecting to the server' retrying does not make any difference.
I have the latest software ( checked ) Wifi, is working and so is texting?
Solved! Go to Solution.
10-02-2012 09:47 AM
Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-12-2012 04:35 AM
Had the same problem and discovered it was because I had taken an upgrade phone (non-blackberry) but decided to continue using the Blackberry. When I took delivery of the new phone I was switched to the new contract, which didn't include Blackberry services obviously.
A quick call to T-Mobile and the Blackberry services were switched back on again for my number and all was sorted and working again within an hour or two.