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New Contributor
Posts: 5
Registered: ‎04-02-2009
My Device: Not Specified

Emails sometimes appear ... then disappear (BIS)

Several weeks ago, I noticed that an email I had read while at a red light had disappeared when I parked and was going to reply to it. I thought that was strange and decided to pay particular attention to my emails. I also decided to do a soft reset of my BBerry Bold every couple of days in case it was a memory leak that caused the problem

It happened again about a week later. The first time, I wasn't 100% sure about it ... but this time I was! I had opened up one of my email addresses (I use BIS to receive emails from 3 different accounts), then closed that particular message folder after scanning the new emails. When I opened up that email folder later, one of the emails I had read was definitely gone. (FYI, the machine I use to receive emails at work is shut down when I leave the office...)

I called Rogers about it and the TSR who answered said he had never heard anything about this particular issue. He said that, if it happened again, I should call them up and they would walk me through re-installing the firmware on the Bold.

Anyone here heard of a similar issue? And how do I get rid of it???

Thanks very much,

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails sometimes appear ... then disappear (BIS)

Could be an OS issue, i don't think so, offhand.


 First thing? Check the File Free at Options > Status, what is the number at File Free?

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New Contributor
Posts: 5
Registered: ‎04-02-2009
My Device: Not Specified

Re: Emails sometimes appear ... then disappear (BIS)

Thanks J.


File Free is 12,649,544 bytes. After a soft reset, File Free is 18,701,004 bytes...


Not sure if that is good or bad...