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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-18-2012
My Device: Blackberry Style 9670
My Carrier: Sprint

Emails will not reconnect

Recently I had to change my password with ATT.  Since then, I am not receiving any emails on my phone; both personal and school.  Everytime I try to set up the emails again, it says unable to due to inaccurate password and/or email.  I am using the correct email and passwords for both but to no avail.  Has this ever happened before?  Is there something I can do to resolve this?  I really appreciate any help.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emails will not reconnect

Hello Sureman57 and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having issues with your email account.


Are you referring to the username and password in the Email settings whern you get this error or when you are attempting to update the email password for your AT&T account?


If it is for the username/pssword for the BlackBerry® Internet Service Admin account, you would need to contact your mobile provider to assist with the retrieval of this information.


If the latter, you would need to contact AT&T to ensure you have the correct settings for the email account.





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