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Posts: 1
Registered: ‎02-09-2012
My Device: 8820
My Carrier: O2

Empower SMS - a warning

I recently tried to purchase Empower Threaded SMS for a number of handsets that I own.

 

I knew there was a free version, but I wanted the paid version as I liked the software.

 

I installed it on eight 8820s. On 2 of them, it installed, and I paid for it. I have no idea why those 2 installed the full app and the other 6 did not, but no matter.

 

Having installed the trial version on these 6 handsets, I then tried to update them to the licenced version. In both cases, as far as I can tell, they have taken my money and I have not been given an access code.

 

I contacted empower support numerous times to ask for help and have been ignored. I have attempted to contact ajanitech but their online contact form is a dud, and they have no telephone number. I have attempted to contact mobihand through which I made the purchase but I cannot find their number.

 

I have paid for something that I did not receive, which I believe is therefore fraud.

 

Does anyone

a) know how to actually contact ajanitech or mobihand

b) Know how I can get my money back

c) know of a way to report a fraudulent app supplier to blackberry?

 

Please send me suggestions.

 

In the meantime, I am trying out crunchsms.