01-28-2013 09:03 AM
I'm trying to install the BlackBerry Protect, however need to disable encryption, but it is locked.
I read that is related to BIS / BES.
My carrier (Claro-Brazil), lets have BIS and BES, I remember seeing the option to activate the Enterprise or not, but I don't remember where. Can anyone help me? I need to disable this BES and/or disable encryption.
Solved! Go to Solution.
01-28-2013 09:19 AM
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
01-29-2013 04:38 AM
No! is a personal device, I want to disable this BES, because I know that my carrier, lets have BES and BIS at the same time.
Maybe, the old device user wore ...
Are you on BES or having BIS on your accoount, If you have BIS on your account then first do a backup of your device then follow these Knowledge Base :
KB14202 : How to remove an IT policy from a BlackBerry Device
KB31291 : How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
01-29-2013 07:12 AM
Any... I just use my 3g, I need do this instruction nevertheless?
If that's a used Device and if you are unable to disable Encryption then you can try those steps , it will remove any previous IT policy on that device .
But you have not answered if you are on BES or having BIS / BlackBerry Internet Services on your account. You cannot perform those steps if you are on BES.