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New Contributor
Posts: 7
Registered: ‎11-04-2011
My Device: BlackBerry Z10
My Carrier: ICE

Encryption problem

[ Edited ]



I know this issue is well know for many of you guys. Also there're a lot of posts regarding this issue.


Unfortunately I cannot see pics I took with my BB Torch 9810 because they're encrypted. I have read so many forums and there's no way I can see my pics. I also have downloaded software from App World in order to move the files from one side to another and error persists.


Basically I removed encryption option (device memory and SDCard) and tried to move pics from one folder to another and I got the error "error decrypting header". 


Those are very very importan pics for me. How it's possible I loose those pics because of BB encryption?  I have tried EVERYTHING. I've been a DEFENDER of Blackberry for years but this really makes me think to move to another phone. Please help!!!


Pics have jpg.rem extension and there's no way to see them. I don't want to see pics on my PC... I want to see them on my BB device. 

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Encryption problem

Hello Eariasp,


Please have a look ast the following article that covers expectations when encryption is enabled for a media card in a BlackBerry® smartphone:





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New Contributor
Posts: 7
Registered: ‎11-04-2011
My Device: BlackBerry Z10
My Carrier: ICE

Re: Encryption problem



Thanks for your answer.


Pics are in bult in memory, not in sd memory card. After i took the pics I unchecked the encryption option from security section. Then i tried to move from default folder to another one. I was not able to do it. "Error decrypting header" was the error shown. I cannot move, copy, see my pics. There's no way to see them. There's no preview as well. Pics are already there but cannot watch them. If I use Desktop Manager can't see pics. I've tried everything forums said about how to fix the issue but nothing works for me. 


What am I supposed to do? I need help. Is there any option from RIM to remove encryption? Any software? Anything?

New Member
Posts: 1
Registered: ‎08-06-2012
My Device: Blackberry Bold 9700
My Carrier: Tsel

Re: Encryption problem



My blackberry is Bold 9700. I have some problems related to encryption.


I have successfully decrypting my files using roxio-media manager but another problem is occured.

Some of those files can not transfered / copied to pc so I just see that the files was not in rem extention anymore but I can't access it.


I tried some ways but none is success. I also tried to make a copy of those files, make a copy in sd card but it failed, it said that "error decrypting header".


So, what should I do to fix it? I need to access those files. Please help.....

Thanks for the attention.