03-30-2009 06:16 PM
Blackberry Bold 9000. OS Version 126.96.36.199. ( 1GB SD card extra memory)
End, Spacebar, 9 and 7 Keys don’t work intermittently. The phone starts working again in 12-48 hrs randomly; not sure what triggers the problem and what’s resolving it. Tried restarting / rebooting (battery removing) the phone, also tried resetting the phone (soft and hard). Have a 1 GB memory card on the device.
The problem appeared within the first month of purchase, however, is sporadic. I thought it was a user error at first and ignored it a few times, by then the 1 month / 30 day return policy expired. Out of luck! AT&T tech helpdesk doesn’t know the root-cause / fix. I have a small scratch- AT&T support says I have to pay full price $499 even to get a replacement with a refurbished device…
Any Suggestions are highly appreciated?
03-31-2009 08:45 AM
I hate to be the one to tell you this, but I had the same problem with mine.
Your phone is bad and it needs to be either returned or repaired.
I got lucky with mine as it happened within the first 30 days and I was able to exchange it.
Yours should still be under warranty, maybe that is an option.