09-30-2013 01:49 PM
I'm a Blackberry newbie but I'm trying to support a user who is trying to set up email on his Bold 9900. I have an activation code for him but he goes to Setup - Email Accounts and the option for Enterprise Activation is not there.
Solved! Go to Solution.
10-03-2013 11:55 AM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to have the user contact his/her mobile service provider to verify they are setup for BlackBerry Enterprise Service.
10-03-2013 11:58 AM
That was indeed the problem.
The user had talked to his provider previously but, due to a difference in terminology, the problem was not resolved during that conversation. His account had to be "provisioned for enterprise activation" and then everything worked.
07-27-2014 10:53 AM
I have a new curve 9300 and I cant get the enterprise server to activate?? help?
Hi and Welcome to the Community!
Have you already scrolled up, read, and tried what is already above in this thread? If not, please do so.
Otherwise, please provide further details. What exact steps do you try? What exactly happens at each step? What is the exact and complete content of any error messages presented? From your vague description, it is rather impossible to know what exactly is happening in your situation, and thereby impossible to render useful recommendations to you.
Good luck and let us know!
07-27-2014 02:47 PM