06-23-2013 04:44 PM
Hi , I have acquired a 9380 to find that I am unable to set up a personal e-mail account because it only has settings for Enterprise e-mail. Vodafone contacted BB and said that it would cost around £100.00 to reprogram the phone for personal/private use.
Are there any other cheaper or alternative option.
06-23-2013 06:39 PM
Hi and Welcome to the Community!
Whoever told you that cost sounds (I will be gentle) quite misinformed! All BBs show Enterprise for email integration, and it's a matter of subscription to a proper data plan that enables also the Internet/Personal selection. That may come with a cost, but it won't be a one-time...rather, it'll be a monthly increase to your plan so as to include BIS (BlackBerry Internet Service, which is what enables all BB-proprietary services).
Unless...wild guess here...does the Vodafone network not natively support the 9380? If that is the case, then indeed there could well be some one-time costs involved. You see, each carrier decides which specific BBs that they will support on their network "automatically". Any other BB models that have the proper radios (so as to even be compatible with their network) would indeed require manual configuration -- since the carrier network does not natively support that model, it won't automatically register the device nor deliver the proper Service Books to enable functionality. If this is your situation, then that agent indeed may have been correct in what they told you, as it's not a simple process to bring a BB onto their network that it does not natively support.
06-24-2013 06:17 PM
Vodafone as far as i am aware has never sold this phone.
Then my "wild guess" sounds accurate.
02 has so should i try there.
I have no way to predict their answer.