Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-18-2013
My Device: Bold 9900
My Carrier: ATT

Enterprise Server Error

I have the Bold 9900 and require 2 Enterprise email accounts.  A while back after many calls I connected to someone in tech support @Blackberry who knew a work around to get my two enterprise emails accounts working.  Up until this weekend it worked and I was able to receive email from both accounts.  Today I wasn't so fortunate...Tech support tried resetting my password no help.  They told me that I couldn't have 2 Enterprise Email Accounts.  When I explained I did up until recently they had no explanation.   I was sent a link http://http://us.blackberry.com/support/business/enterprise-activation.html  When I click on it I get a black screen.  

 

HELP....

 

Does anyone know a work around that would enable me to receive my emails from 2 Enterprise Server Accounts on my Bold 9900 as before.  Any help to solve this issue is greatly appreciated. 

Hall of Famer III
Posts: 58,462
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Enterprise Server Error

Hi and Welcome to the Community!

Unfortunately, I as well understand that only one BES account can be activated to one BB. Perhaps the trick that was done was that the 2nd account was actually integrated as OWA via BIS instead of natively via BES...this would be the common method to achieve what you say.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎11-18-2013
My Device: Bold 9900
My Carrier: ATT

Re: Enterprise Server Error

Thanks for responding. I will give it a try and see if it works.
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Enterprise Server Error

Dear Good Day !!

 

As per theRIM you can activate only One BES Account for the BES Server. Logically the BES Server Recognises the Device with the PIN number that will be unique and the IT Policies and for the Service Books also the same. So no Two Enterprise Account can be held on the Single BB Device. 

 

Hopes this makes you inderstand better. Smiley Happy 

Please update the result after applied..

Thanks