08-19-2014 02:53 PM
I just got a replacement blackberry but it is asking for an enterprise email and password.
It is my personal work and not a work phone.
Help me please to get this off and be able to add my personal account.
Thanks in advance.
Solved! Go to Solution.
08-20-2014 01:00 AM
Hi and Welcome to the Community!
There is nothing to remove from your BB...only something to add, and you should not be going into Enterprise at all. To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.