07-14-2014 09:29 PM
I have an old Blackberry 9930 that was purchased from Verizon. The phone was unlocked when my contract expired and for the last year I have been using a prepaid sim card from UK mobile provider O2.
I will be traveling back to the UK frequently, so I wanted to setup my phone on Enterprise Activation. I currently have Blackberry Hosted Exchange through GoDaddy and I have the Blackbery Bolt Data Plan required for Blackberry from O2.
But for some reason when I setup my new BBM userid, my phone thinks it is no longer registered on the blackberry network. This also precludes me from setting up any kind of mail service on the device. It instructs me to go to my Host Routing Table and register the device. I do this and then I receive the confirmation email telling me my phone was registered. But then I still get the same error message afterwards and still cannot find Enterprise Activation any more under my advanced settings.
07-14-2014 10:51 PM
Hi and Welcome to the Community!
A couple more steps to take...With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then here are some articles that might help:
Otherwise, you should contact your mobile service provider for formal support, but be sure to not let them fob you off...insist on escalation.