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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-11-2013
My Device: 9900
My Carrier: EE

Enterprise email on 9900

i had a 9900 activated with enterprise, i set up folder redirection and all was working.

phone then got red lights and i was handed a replacement.

on the replacement i did enterprise activation, i get emails from all the folders i ticked for redirection in my previous phone, but when i go to view individual folders none of them are shown.

when i go to select the folder redirection option, nothing happens, it stays on the email prefrences screen.


any suggestions ?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Enterprise email on 9900

Hello 123yahyaa,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding Folder Redirection.


The following article may assist you regarding this issue:




If the steps in resolution 2 fails to resolve the issue for you, please contact your BlackBerry Enterprise Server Adminstrator regarding this issue referencing the steps under resolution 1.







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