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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-03-2013
My Device: torch9810
My Carrier: H2O


I own my phone (9810)but previously was with a company that although I owned my cell due to being in the financial industry required us to have phones on enterprise...At that time I had a curve..have since changed phones but can't get enterprise off phone .........Any help/ideas?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Enterprise

Hello dsparklender


Welcome to BlackBerry Support Forums



Sorry for the late response !


Regarding your issue with your device , If your device is currently not associated with any Company or enterprise and you use it for your personal use then first do a backup of your device for help refer to this article How To Backup Your BlackBerry . 


Once you have your backup follow this Knowledge Base , it will remove any IT policies that are enabled on that device , After performing those steps you can activate BIS on your account (  if you don't have it ) , it will allow or offer you Internet mail account or allow you to setup personal emails :


KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software


Good luck.


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