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Regular Contributor
Posts: 70
Registered: ‎03-29-2010
My Device: iPhone 4S
My Carrier: Verizon

Official answer - We don't know

BlackBerry Support emailed me back 2 days ago.  I was traveling and didn't really care.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB24454

 

This is my favorite part:  

This is a previously reported issue that is currently being investigated. No resolution time frame is currently available.

 

They have absolutely no idea whatsoever.

 

So here's what I want to know.  Why in the hell is there an Error ID number if it doesn't even mean anything? 

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New Contributor
Posts: 9
Registered: ‎04-21-2010
My Device: Blackberry 9700
My Carrier: O2

Re: Error 10000 trying to purchase an app

Lol that is quite funny but also extremely frustrating. Imagine how many app devs out there are losing sales over this? Thing that's strange is that there don't seem to be loads of us with this issue. That worries me as there might be less incentive for RIM to fix it?
New Member
Posts: 1
Registered: ‎03-18-2011
My Device: Not Specified

Re: Error 10000 trying to purchase an app

Any solution to Error 11000?
Contributor
Posts: 34
Registered: ‎01-12-2010
My Device: 8520, 9700, 9780, 9800, PlayBook 16GB
My Carrier: DiGi Malaysia

Re: Error 10000 trying to purchase an app

Can you help me to understand :

1) Why my Torch Appworld used to show apps prices in Malaysian Ringgit MYR before July 5th and now it is showing prices of Apps in USD ?

2) Why my colleague's BB Bold 9780 Appworld of the same version is still showing apps prices in MYR ?

3) Why are apps in Appworld in the Bold 9780 showing for example, Chat on Facebook by Smarter Apps MYR 9.55 while in my Torch 9800 Appworld its US$ 9.55 ?

4) Why are apps in Appworld in the PC when logged in using BB ID showing MYR and showing US$ when logged out, but both showing the same figure. Eg Chat on Facebook by Smarter Apps MYR 9.55 when logged in, US$ 2.99 when logged out ?

5) Is the above the reason why some of us cannot purchase apps from Appworld using our BB phone of late ?
Contributor
Posts: 34
Registered: ‎01-12-2010
My Device: 8520, 9700, 9780, 9800, PlayBook 16GB
My Carrier: DiGi Malaysia

Re: Error 10000 trying to purchase an app

On 13 Jul BB Appworld was updated on my Torch. To version 2.1.4.9.
1) The prices are now listed in our local currency and not in USD anymore.
2) I still cannot purchase any app from Appworlddespite the change.
3) Playbook Apworld prices still listed in USD. As expected a program in PlayBook listed US$ 3.19 is listed RM 3.19 in Torch !! Figures the same but different currencies.

I am sure RIM is reading all this and I wonder what the real reasons are :
1) Their software guys have absolutely no idea themselves exactly how to solve the problem ?
2) RIM has no software engineers to solve the problem ?
3) They prefer to let the problem continue ?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Error 10000 trying to purchase an app

hello,

 

I have found some information about that 11000 error code, please read ahead:

http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/KB28192-Error-11000-occurs-when-...




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Regular Contributor
Posts: 70
Registered: ‎03-29-2010
My Device: iPhone 4S
My Carrier: Verizon

Re: Error 10000 trying to purchase an app

Thanks for the reply! Not that I'm still actively trying to purchase anything, but this doesn't help. I was using a credit card, not paypal, so there goes three of the workarounds right out of the gate. And when appworld didn't work I turned around and used the same card on mobihand. Sorry, but that is not a workaround. That's a hail mary. But it's nice to see it hasn't been forgotten.