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New Member
Posts: 1
Registered: ‎03-04-2011
My Device: Not Specified
My Carrier: Vodafone

Error 10001 accessing website from any BlackBerry device

I've been pulling my hair out for hours now.

 

We have a website that is due for release.  It is hosted on an external URL to our corporate network, redirected from a subdomain via our web hosts.

 

The site is inaccessible to BlackBerry users.  Neither our corporate BES users nor our personal BIS users can access the site.

 

They all receive the following message:

 

ERROR

 

The requested URL could not be retrieved.

 

Sorry, we can't open the web page that you requested because access was denied. If you should have access to this web page, contact your wireless service provider.

 

Error code: 10001

 

Can anybody offer any advice?  The devices can access the URL when using a different browser on the handset but get this error whenever using the default BlackBerry browser - even those users who are not on our BES.