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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-05-2013
My Device: 9860
My Carrier: 85267526178

Error 102 reload software for further information for 9860

hello my phone suddenly display this message and i step by step to download the BlackBerry® device software by i can't

connect phone &pc but it can detect the device and input the pin password .however pc display can't connect can tell me how to do update the device???thx~

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Error 102 reload software for further information for 9860

Hello billihk987


Welcome to BlackBerry Support Forums



Please follow this Knowledge Base Article to resolve your issue with this JVM error 102 :


KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader



Additional Information you can find here:

KB10068 :  " JVM 102 " error is generated on the  BlackBerry Smartphone



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