04-06-2013 07:33 PM - edited 04-06-2013 11:33 PM
Trying to download BB DesktopSoftware using BB User Tools disc and BB website as directed - for Torch 9800. Tried on 3 different computers, one less than a year old. Error 1723 keeps interrupting - "There is a problem with this Windows Installer pkg. A DLL required for this install to complete could not be run. Contact your support personnel or pkg. vendor. Action RepairRimUsbDriverNT.07D232B6_7904_4970_8B22." Can someone help to overcome this error??? We need this so that we can re-install missing email and BB App World icons KB10040 and KN14473. Frustrating!!! Nothing but problems with this BB - want to change to another supplier but have too much on this phone that we can't transfer/email before changing.
04-07-2013 05:23 PM
Hi and Welcome to the Community!
I don't find anything with that exact error in the public KBs...hence, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
We need this so that we can re-install missing email and BB App World icons KB10040 and KN14473.
Technically, the Desktop Software should not be required for either of those problems...
We need this so that we can re-install missing email
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
We need this so that we can re-install...BB App World icons
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
03-15-2016 07:50 PM
A DLL required for this install to complete could not be run..
Ummm...there's an awful lot discussed in this thread...can you possibly tell us which portion this specifically happens for you at? Remember, we can't see you... Also, you can search for the error and possible resolutions in the public KB database:
You also can search this site for the error message...perhaps someone has experienced it before, and perhaps even has a "fix" that will work for you.
Good luck and let us know!
03-17-2016 05:36 AM
I fixed this error by removing the battery from my BlackBerry and replacing it.
My BlackBerry Torch 9800 and my Desktop Software is synchronising perfectly again.
I must remember this quick fix in future rather than spend time on the Internet looking at all the possible causes of the error.