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New Contributor
Posts: 6
Registered: ‎05-28-2011
My Device: blackberry curve 3G
My Carrier: 3

Error '30601'

everytime i attempt to login with blackberry app world, the message 'Unable to validate the email address and password combination. (Error Id 30601)'. i can login with no problem on the site through a computer but not on my phone. did i miss something when i registered or in the setup? please please help.

Hall of Famer III
Posts: 57,536
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error '30601'

 

Hi and Welcome to the Forums!

 

Here is a KB that discusses that error:

  • KB24127The error "Unable to validate the email address and password combination. (Error Id: 30601)" is encountered when logging into BlackBerry App World

 

Hopefully it contains something useful!

 

Good luck and let us know!



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New Contributor
Posts: 4
Registered: ‎07-07-2011
My Device: Curve 9300
My Carrier: 3

Re: Error '30601'

Just spent 3 hours sorting this one out. You need a Blackberry ID (BBID).

Go to Blackberry.com - Click Apps & Software - 2nd left col select App World -Next screen in the middle in blue click "Learn about BBID "

Then register for BBID.

Having done all that my Blackberry then logged in and updated ok.