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New Developer
Posts: 13
Registered: ‎06-01-2012
My Device: Blackberry Playbook 16GB, BB10 Dev Alpha
My Carrier: Play
Accepted Solution

Error 31600 while trying to stop subscription

Hello!

When I'm trying to stop subscription of App i get Error 31600 and I can stop it.

What should i do?

 

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Error 31600 while trying to stop subscription

Hi kotmorderca,

 

Can you provide more information please? Which application are you trying to cancel your subscription to? Can you please provide the steps you are performing to do this?

 

Thanks.


-FS


 


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New Developer
Posts: 13
Registered: ‎06-01-2012
My Device: Blackberry Playbook 16GB, BB10 Dev Alpha
My Carrier: Play

Re: Error 31600 while trying to stop subscription

Thanks for your answer!

Problematic application is Spin The Bottle.

My experience showed under is in OS with polish language so my transaltions of text and buttons on screen may not be accuracy.

When i go to AppWorld page of this app in AppWorld application on my Playbook I can see "subscribed" under Title.

My next step is press "change" button on the right of "subscribed". After few seconds of loading on screen appear popup with info with title "Subscribed" and two buttons "cancel" and "resign from subscription". Of course I pressed the second one. Playbook asks for my BlackBerry ID and password and i provide correct informations. Click "send" on virtual keyboard. On screen appear text "Authenticate..." and it loads something but after few seconds appear alert: "You can not delete subscription. Try again. error id: 31600".

I tried again many times over about week and i can see always same error.

 

I hope that my informations will give you opportunity to help me in this case.

 

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Error 31600 while trying to stop subscription

Hi kotmorderca,

 

Have you tried refreshing your subscription details before retrying?

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Developer
Posts: 13
Registered: ‎06-01-2012
My Device: Blackberry Playbook 16GB, BB10 Dev Alpha
My Carrier: Play

Re: Error 31600 while trying to stop subscription

I didn't notice that this small button is to refresh status.

Now it's displays correct info.

Thanks for your help Smiley Wink