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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎05-09-2013
My Device: torch 9800
My Carrier: at&t or china mobile

Error 507 & problem while reconnecting to JVM

Help please!!!!

I spent hours looking for the solution. Tried the BBSAK wipe and reload system; desktop manager...nothing works; i get stuck on the screen:

 

 

"error 507

reaload software

for futher information please visit:

www.blackberry.com/507".

 

Everytime i try to reload the OS from BBSAK or even DM this white screen with above message appears after the device reinitialisation and while reconnecting to JVM. It's AT&T phone; i have downloaded and installed the OS given for the torch 9800 and downloaded the latest desktop manager. This white screen drives me nuts. Please help

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error 507 & problem while reconnecting to JVM

Hey chris79_sh,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

JVM 507 means there is no OS installed on the BlackBerry smartphone.  I would suggest following the steps in this KB article to bring the BlackBerry Torch 9800 smartphone back to life: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Error 507 & problem while reconnecting to JVM

Chris 79,
I just had the same happening with a 9860. I was trying to install a different version of the OS than what was originally on the phone. In desperation I reinstalled the original version and it reinstalled on the first attempt. Follow the instructions above, remove the battery ( but make sure it is fully charged anyway). If the OS begins installation, slip the battery back in before it does the reboot. Good luck and report back.
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New Member
Posts: 1
Registered: ‎06-15-2013
My Device: torch 9860
My Carrier: vodafon ITA

Re: Error 507 & problem while reconnecting to JVM

Salve .

Ho lo stesso problema .ho provato cosi come nel indicazione ma non sono riuscito a fare niente.

grazie