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New Contributor
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9900
My Carrier: Smartone
Accepted Solution

Error 507 - not backed up - anyway to get photos off???

Hi,

 

Title message says it all. Don't care about anything else on the phone. (I have tried to back up before but it failed)

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Error 507 - not backed up - anyway to get photos off???

Smiley Sad

Are the photos on the SD card?  If so remove it.

 

Here is more info on the 507 error:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB02792&sliceId=2&cmd=displayKC&d...

Resolution 2

or

force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Error 507 - not backed up - anyway to get photos off???

If photos are on the SD card they're all still there. If they're on the device they're all gone.

507 just means no OS is loaded to the device. You can easily reinstall the OS but any data you had is gone. Sorry.

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New Contributor
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9900
My Carrier: Smartone

Thanks guys. I found a way to reinstall the software and...

Thanks guys. I found a way to reinstall the software and my photos were fortunately still there!!!!! Great news and I backed up straight away. Many thanks!

New Contributor
Posts: 4
Registered: ‎06-27-2013
My Device: Blackberry Bold 9780
My Carrier: KPN

Re: Thanks guys. I found a way to reinstall the software and...

What was the way? I have the same issue!