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02-27-2013 10:13 PM
My Phone Has A 507 Error On The Screen, I have downloaded the blackberry desktop software to help fix the problem but when I check for updates or try to get the phone to connect it will not connect and says there are no updates. Is There Anyone That Can Help Me?
02-28-2013 12:35 AM
Welcome to BlackBerry Support Forums
Error 507 simply means that currently there is NO operating system on your device to run your device. To resolve your issue you can download the OS pack from your carrier site and install it on your device ,Or try this :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double the file that you Downloaded to Install it on your PC
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ,On your Pc change your folders option to show hidden files/folders ( You can skip this steps if downloading from your own carrier ) :
4. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Follow the Onscreen direction and your device will back to normal.After installation restore your data from your previous backup
Additional Information :
KB02792 : BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
03-02-2013 02:41 AM
I am sorry but....if you don't have a previous backup or not using BlackBerry protect then I fear you may lose your data ! If you want to recover your device then you have to follow those suggestion and regarding backup we should always perform a backup of our device at regular intervel , you can refer to this Article for help : How To Backup Your BlackBerry