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01-29-2014 12:27 PM
Hi, I'm new to this blackberry thing, and on my bb torch 9800 it says "Error 507, reload software. For further information please visit www.blackberry.com/507."
So i went on the website and did everything it told me to do. I do have the latest desktop software, but somehow it still doesnt let me update my software, i would do it through the phone but im stuck with the "Error 507" screen so i cant do it through my phone. Im really really fustrated and want to figure out how to do this, like i said i did try updating it, but uts keeps telling me i have internet connection problem which causes it to not finish downloading, but my internet is working perfectly fine, so i reallt dont know what the big problem is? can anybody help please????
Solved! Go to Solution.
01-30-2014 07:20 PM
Hi and Welcome to the Community!
A 507 error means that there is no OS at all on your device...so you can do nothing on it, since there is no OS to run it. But, it can be recovered. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Now, proceed with the use of these tricks (if any request you to use an Update Website, substitute please the Desktop Software you installed above):
Good luck and let us know!
01-31-2014 03:31 PM
03-02-2014 10:17 AM
I need help with my BlackBerry !
I got the error 507 too and nothing is working!
I tried to do it like you explainted and it works first - after the inization with the phone it stops at "retry to connect with JAV" i dont know what that means and it wont go further than that.
I also tried the other links below that you recommandet but no luck either.
Please help me
03-02-2014 10:43 AM
Hi and Welcome to the Community!
You may need to use more harsh means.
Try downloading bbsak (from bbsak.org) and using it to WIPE your device...it can do a more stringent cleansing than some other tools.
Also obtain jlcmder (there are multiple download sources...a few seconds on google will give you plenty or results) and try it with the /nojvm option to see if that can work.
Otherwise, you might need to find in-person support (e.g., a local shop with a qualified BB tech) to see if they can recover it.
03-02-2014 10:52 AM
I would be happy to send it in but in germany there is no support for blackberry thats my problem.
I will try the option you gave me but what do you mean by /nojvm option?
Thank you for your help so far
03-02-2014 11:05 AM - edited 03-02-2014 11:06 AM
i tried what you told me.. but it´s not working either becaus i get the same problem it can´t conect to my blackberry.. i already tried diffrent cabels and usb ports nothing worked :-(
03-02-2014 12:05 PM
03-02-2014 12:18 PM
i came to the same conclusion that i need to sent it in..
I was shocked that blackberry does not have support in germany but belive me i researched it really extensive.. the next support in europe would be france.. but a friend of mine from the usa is coming in 4 weeks.. i guess i just give it to her and she can maybe deal with it..
but thank you for your support